Refund policy

RETURNS & REFUNDS
We hope you will be happy with your purchase. However, should you feel it necessary to return an item because it is faulty or different to those ordered, we aim to make the returns process as simple as possible. If you believe that there is a product quality issue, then please contact us on: hello@stornowaydistillers.com

We must be notified of damaged goods within 2 days of delivery. We will refund the original payment method used to make the purchase including postage charges incurred when we receive the items back. Purchasers may cancel the order by informing Stornoway Distillers up to 14 days after receiving the order. Goods must be returned unopened, sealed and in original condition together with the original invoice within 14 days of the date cancelled. Stornoway Distillers will refund the purchase within 30 days of you notifying us about the return. The cost of returning the product is the responsibility of the purchaser. Liability for loss or damage during transit is also the responsibility of the purchaser.